GP Phone Consultations

COVID-19 Measure: phone consultations

Are GP Phone Consultations the new normal?

The current situation with COVID-19 is an unprecedented disruption to society and our way of life.  The highly contagious disease has shut down entire economies and is affecting major change to families, the way we communicate and human realtionships in general.

Every age group is a possible target with some more susceptible than others. We must take every precaution in order to stem the tide of this disease. It’s why Vitalia Healthcare is moving to GP Phone Consultations.

The World Health Organisation has released information explaining that the simple action of washing our hands and self-isolating can go a long way to stopping COVID-19 in its tracks. In short, we need to minimise the chance of cross-contamination. Through this difficult time we must remember to be vigilant in maintaining our health and more importantly, it should not stop us from accessing health care support.

With the introduction of COVID-19 we have seen governments around the world make available telehealth services to doctors minimising contact with potential infected patients while ensuring that patients have access to their normal GPs.

Patients can now book a phone consult either online through Health Engine or by calling the medical centre. Your doctor will then call you back to discuss your health care needs.

GP Phone Consultations at Vitalia Healthcare clinic
Call us on (08) 6559 4788 to arrange a GP phone consultation
But this service is not only limited to normal consults, patients can now access chronic disease management and mental health item numbers as well.

Don't forget to wash your hands...

What does this mean for the patient?

If a patient is eligible and has signs of a chronic disease such as arthritis, asthma, back pain, cancercardiovascular disease, chronic obstructive pulmonary disease, diabetes or mental health conditions. Depending on their prognosis they can now access the following over the phone:

  • GP Management Plan
  • Team Care Arrangement – where the patient will be cover Medicare rebates for five allied health consults
  • Mental Health Care Plan for things like depression, anxiety or stress and will cover Medicare rebates for sessions per year

Do I need to pay for GP Phone Consultations ?

If you have one of the following there will be no out of pocket expenses:​

  • Valid DVA Gold card
  • Valid Medicare card
  • BUPA Overseas student cover
  • Medibank Overseas Student Cover
  • AHM Overseas Student Cover
  • Allianz Overseas Student and Visitor Cover

What do I do next?

We at Vitalia Healthcare want to help you. Book online here for an initial phone consult so the doctor can assess if you are eligible.

If you are eligible a subsequent phone consult will be booked with the doctor to complete the applicable plan.

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