*Weekdays – All patients will be Bulk Billed, please ensure you bring in your Medicare and Concession cards to all appointments. A private fee will apply to some procedures only.
**Please Note: Could all new patient’s please arrive 15 minutes before their appointment to leave enough time to fill out the New Patient Form.
Saturdays – All Bulk Billed
Motor Vehicle Accident Appointments
Patients that present to the medical centre for an appointment as a result of car accident are welcome. Please ensure you provide our receptionists with your claim number and date of accident when making your appointment.
Patient Personal and Health Information
Your medical record is private and confidential. It is always our policy to maintain the security of personal health information. A copy of our detailed Privacy Policy is available at reception and under Patient Forms on this website. Our practice is registered to participate in, and supports, the digital My Health Record system, if you have any questions please talk to our receptionists for further details.
SMS (Text Messages)
Vitalia Healthcare now uses text messages as a reminder service for appointments, results recalls and health reminders. If you do not wish to have a text sent to your mobile phone, please contact our receptionist at your earliest convenience.
Telephone Contact with Doctors
It is often difficult for the doctor to interrupt another patients consultation when a patient wants to talk to them on the telephone. As a result our lovely receptionists generally ask you to leave a message and the doctor will try there best to return the call when they become available.
Only medical emergency calls will be taken.
Any conversations by telephone, as with normal doctor consultations are strictly confidential.
**PHONE CONSULTS ARE AVAILABLE FOR PATIENTS THAT HAVE ATTENDED THE PRACTICE IN THE LAST 12 MONTHS AND BABIES AGED 12 MONTHS AND UNDER. AS LONG AS YOU HAVE A VALID MEDICARE CARD OR OVERSEAS COVER WITH BUPA, ALLIANZ, MEDIBANK AND AHM. PLEASE CALL 6559 4788 FOR AN APPOINTMENT**
OPENING HOURS
Monday – 8.30am – 5.00pm
Tuesday – 8.30am – 5.00pm
Wednesday – 8.30am – 5.00pm
Thursday – 8.30am – 4.30pm
Friday – 8.30am – 5.00pm
Saturday – 9.00am – 1.00pm
- E-Health
- National Bowel Cancer Screening Program
- Australian Immunisation Register
Please speak to your GP or Nurse for further any information.
Recalls
We are committed to preventative care and from time to time you may be contacted by our medical centre by either SMS or email to book an appointment for repeat tests, immunisations, general follow up or pathology results. If you do not wish to receive these reminder’s, please advise your Doctor or reception team at your next appointment.
It is practice policy that patient results are not released over the phone. Please make sure you book an appointment to review your results with your doctor.
If your tests or reports reveal any urgent concerns or you need to come in for a follow-up, the nurse or your doctor will contact you to book in for a consultation.
Translation Services
If English is your second language and you require a translator, please inform the receptionist by phone when making the booking or upon arriving at the medical centre.
Repeat Prescriptions
If you require a repeat prescription it is practice policy that patients book an appointment to the see the doctor to obtain the script.
